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The form shows 2 "Purchase" buttons on the last page before redirecting the user to PayPal
The form shows 2 "Purchase" buttons on the last page before redirecting the user to PayPal
Tony
Asked on August 18, 2022 2:43 AM
Sabina Ganea
Answered on August 18, 2022 2:51 PM
Hello,
Thank you for contacting us.
Can you please let me know which of your forms are you referring to?
Looking forward to your response.
Best,
Thank you for contacting us.
Can you please let me know which of your forms are you referring to?
Looking forward to your response.
Best,
Sabina
Account manager
The 123FormBuilder Team
Tony
Answered on August 18, 2022 3:02 PM
The form is : Dr. Z Memorial Scrimmage Registration
Sabina Ganea
Answered on August 18, 2022 5:28 PM
Hello,
Thank you for the clarification.
I had a look over the form, but could not determine what is causing the two buttons to appear.
As such, I’ve escalated this issue to our engineering team for further investigation, and will get back to you as soon as I receive any updates on this.
In the meantime, if you need to use the form, I recommend that you add a different payment processor.
We apologize for the inconvenience created, please don’t hesitate to reach out if there is anything else we can assist you with.
Best regards,
Thank you for the clarification.
I had a look over the form, but could not determine what is causing the two buttons to appear.
As such, I’ve escalated this issue to our engineering team for further investigation, and will get back to you as soon as I receive any updates on this.
In the meantime, if you need to use the form, I recommend that you add a different payment processor.
We apologize for the inconvenience created, please don’t hesitate to reach out if there is anything else we can assist you with.
Best regards,
Sabina
Account manager
The 123FormBuilder Team
Sabina Ganea
Answered on August 22, 2022 1:51 PM
Hello,
I am following up on the issue you reported last week.
I am happy to let you know that this has been sorted out now, and there is only one button visible on your form: https://app.123formbuilder.com/scr/alx.c/2022/08-22_152729.png
If you have any other questions or concerns regarding this or anything else, do not hesitate to reach out, and we’ll be happy to assist.
Best,
I am following up on the issue you reported last week.
I am happy to let you know that this has been sorted out now, and there is only one button visible on your form: https://app.123formbuilder.com/scr/alx.c/2022/08-22_152729.png
If you have any other questions or concerns regarding this or anything else, do not hesitate to reach out, and we’ll be happy to assist.
Best,
Sabina
Account manager
The 123FormBuilder Team
The form shows 2 “Purchase” buttons on the last page before redirecting the user to PayPal