We aren't getting all of our form submissions.

kpiresiecshows

Asked on September 8, 2022 3:34 PM

We have received about 300 entries through the form in question and had at least 30 others email us saying they didn't receive confirmation of their submission after hitting the “submit” button. Investigation on our side shows their information was never received.

Is there are a way to see how many people started the form but did not complete it?

Have any other FormBuilder customers expressed similar issues?

Do you have any possible explanations of the problem?

Thank you!

Kim

Permanently deleted u

Answered on September 8, 2022 8:46 PM

123FormBuilder Support
Hello Kim,
 
Thank you for contacting us.
 
Please share with me the form link, so we can investigate the issue.
 
I look forward to hearing from you.
 
Kind regards,

Simina-Anita
Account manager
The 123FormBuilder Team