Payments not working

Bo

Asked on September 14, 2022 1:13 PM

I'm getting frustrated. My form is not accepting payments. Everytime people submit, it gives the following message: Error:

This request could not be authorized.

Square code: UNAUTHORIZED

Also, apple pay and google pay don't work in square. I was told it was a square issue, but they want to talk to your team about it. I just cannot stand paying for a product that makes my job harder. I'm wasting so much time talking with you, talking with square, talking to customers who could not complete forms, offering venmo as an option, etc. It is a huge pain.

Sabina Ganea

Answered on September 14, 2022 3:46 PM

Hello,
 
Thank you for reaching us.
 
I am sorry to hear about all the issue you’ve been experiencing.
 
Could you please remove Square from your form and add it again? Please remove it completely, not just disable it.
 
The token expires on Square after a period of time, something which is not related to our platform directly, but to the integration with Square which has been set up this way. 
 
While our developers have updated the integration so that the token no longer expires, if you haven’t disconnected Square in the past 2 weeks since this update went live, you will need to do it now. This should be the last time you need to reconnect Square on your forms.
 
Please let me know how it works, and if you need any further assistance with either this or anything else.
 
Best,

Sabina
Account manager
The 123FormBuilder Team