I do not have a template selection to upload a PDF form.

Linda Hunt

Asked on September 17, 2022 11:11 AM

I upgraded my account, and the selection is not available.

Linda Hunt

Answered on September 17, 2022 12:35 PM

There is a video showing a template to upload a file. That is also what I was told a few weeks ago by customer service.

 

Sent from Mail for Windows

 

Sabina Ganea

Answered on September 19, 2022 9:12 AM

Hello,
 
Thank you for contacting us. 
 
Can you please share more details about the issue you are encountering? Are you referring to the “File/image upload” field? Or are you trying to embed a PDF on your form? 
 
Looking forward to your response.
 
Best,

Sabina
Account manager
The 123FormBuilder Team

Linda Hunt

Answered on September 19, 2022 5:23 PM

I have a lease agreement, currently a PDF and want to change it to a form by using my this current document. I would like to upload it and use the PDF instead of having to retype or cut and paste the entire document. 

Sabina Ganea

Answered on September 20, 2022 9:33 AM

Hello,
 
Thank you for the clarification, I understand now. 
 
However, I’m afraid that we do not have such an option available. While you can use any document you have as reference, the form itself needs to be created from scratch.
 
If there is anything else we can assist you with, do not hesitate to reach out.
 
Best,

Sabina
Account manager
The 123FormBuilder Team