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  • I enter the correct verification number, but the 123FormBuilder form does not accept it. Why?

I enter the correct verification number, but the 123FormBuilder form does not accept it. Why?

In some browsers, the verification code, even if typed correctly, is not accepted. To solve this, make sure that cookies are enabled in your browser. If they’re not, enable them. Type in the verification code again and submit the form. If cookies were already enabled in your browser, delete them (Clear cookies), type in the verification number, and submit the form.

Clear cache and cookies

To avoid cookies completely, set the Captcha protection to No Captcha and protect the form by limiting the number of submissions received from an IP address to 1 or 2 per day. This way, your form will not be spammed and the verification image will not be required anymore.

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35 comments

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    1. Hello,

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    1. We’re glad you find our knowledge base helpful. Make sure to check our website and blog for more information.

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    1. Some browsers have trouble accepting the code even if it’s entered correctly. If the cookies are not enabled, enable them and then try to retype the verification code. In the cookies were already allowed, delete them first and then try to enter the code again. If you need assistance with anything else, please contact our support team at support@123formbuilder.com and they will answer as soon as possible.

      Reply

    1. Hello,

      Thank you for contacting us.

      It seems that your request requires further investigation, so it would be better if you could send us an email at support@123formbuilder.com .
      We will further analyze it and make sure you receive a proper solution to your scenario.

      Thanks.

      Reply

  15. I’m using Firefox. Captcha imagae load fine, showing I’m online, but then a page at google says I’m off-line, and captcha verification fails.

    Reply

    1. Hello Hanne!

      I apologize for replying this late to your comment. Please contact our support specialists here with details on the issue you are having. Let us know about the Firefox version that you are using, because it could prove useful for our investigation.

      Thanks!

      Reply

    1. Hello Donald!

      Please contact our Support Team at support@123formbuilder.com or via our contact page regarding your problem. Specify in what way the form doesn’t work and what Internet browser you are using (including its version). The Support Team will investigate the matter and get back to you as soon as possible.

      Thanks!

      Reply

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