{"id":13710,"date":"2015-01-08T11:59:28","date_gmt":"2015-01-08T11:59:28","guid":{"rendered":"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/?p=13710"},"modified":"2022-11-04T10:56:20","modified_gmt":"2022-11-04T10:56:20","slug":"the-zendesk-integration-doesnt-validate-my-login-data-why","status":"publish","type":"post","link":"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/the-zendesk-integration-doesnt-validate-my-login-data-why\/","title":{"rendered":"The Zendesk integration doesn&#8217;t validate my login data. Why?"},"content":{"rendered":"<div class=\"defaultText\">\n<div class=\"text justify\">\n<p>After you have added the 123FormBuilder &#8211; Zendesk integration to your form, you might encounter an error on the application box that states you have entered incorrect details of your Zendesk account. This happens for one of the following reasons:<\/p>\n<p>1. You really have entered the wrong login details, so make sure the credentials are correct.<\/p>\n<p>2. You&#8217;ve been using the Zendesk integration before Zendesk changed its API infrastructure, leading to a change in our integration as well. You&#8217;ll need to remove the Zendesk application and add it again to your form, only this time you&#8217;ll need to provide the username and token of your Zendesk account.<\/p>\n<p>3. Your Token Access is not enabled in Zendesk. Log into your Zendesk account, open the agent interface and go to <b>Admin<\/b> \u2192 <b>Channels<\/b> \u2192 <b>API<\/b>. In the <b>Settings<\/b> \u2192 <b>Token Access<\/b> section, tick the checkbox <b>Enabled<\/b>.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/staticresources123.s3-us-west-2.amazonaws.com\/docs\/zendeskapi.png\" alt=\"123FormBuilder Zendesk enable API token\" width=\"800\"><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>After you have added the 123FormBuilder &#8211; Zendesk integration to your form, you might encounter an error on the application box that states you have entered incorrect details of your Zendesk account. This happens for one of the following reasons: 1. You really have entered the wrong login details, so make sure the credentials are [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":-1,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[83],"tags":[1271,1247,1269],"class_list":["post-13710","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-applications","tag-validate-login-data-zendesk","tag-zendesk","tag-zendesk-integration"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to fix validation error for Zendesk app | 123FormBuilder<\/title>\n<meta name=\"description\" content=\"If the 123FormBuilder - Zendesk integration doesn&#039;t validate your login data, you might want to read this documentation on how to make it work.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/the-zendesk-integration-doesnt-validate-my-login-data-why\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Zendesk integration doesn&#039;t validate my login data. Why?\" \/>\n<meta property=\"og:description\" content=\"If the 123FormBuilder - Zendesk integration doesn&#039;t validate your login data, you might want to read this documentation on how to make it work.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/the-zendesk-integration-doesnt-validate-my-login-data-why\/\" \/>\n<meta property=\"og:site_name\" content=\"123FormBuilder Knowledge Base\" \/>\n<meta property=\"article:published_time\" content=\"2015-01-08T11:59:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-04T10:56:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staticresources123.s3-us-west-2.amazonaws.com\/docs\/zendeskapi.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How to fix validation error for Zendesk app | 123FormBuilder","description":"If the 123FormBuilder - Zendesk integration doesn't validate your login data, you might want to read this documentation on how to make it work.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/the-zendesk-integration-doesnt-validate-my-login-data-why\/","og_locale":"en_US","og_type":"article","og_title":"The Zendesk integration doesn't validate my login data. Why?","og_description":"If the 123FormBuilder - Zendesk integration doesn't validate your login data, you might want to read this documentation on how to make it work.","og_url":"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/the-zendesk-integration-doesnt-validate-my-login-data-why\/","og_site_name":"123FormBuilder Knowledge Base","article_published_time":"2015-01-08T11:59:28+00:00","article_modified_time":"2022-11-04T10:56:20+00:00","og_image":[{"url":"https:\/\/staticresources123.s3-us-west-2.amazonaws.com\/docs\/zendeskapi.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Written by":"","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/the-zendesk-integration-doesnt-validate-my-login-data-why\/#article","isPartOf":{"@id":"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/the-zendesk-integration-doesnt-validate-my-login-data-why\/"},"author":{"name":"","@id":""},"headline":"The Zendesk integration doesn&#8217;t validate my login data. 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