{"id":14317,"date":"2015-01-08T12:32:32","date_gmt":"2015-01-08T12:32:32","guid":{"rendered":"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/?p=14317"},"modified":"2022-11-04T10:54:59","modified_gmt":"2022-11-04T10:54:59","slug":"how-to-map-multiple-form-fields-to-description-area-in-zendesk","status":"publish","type":"post","link":"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/how-to-map-multiple-form-fields-to-description-area-in-zendesk\/","title":{"rendered":"How to map multiple form fields on 123FormBuilder to the description area in Zendesk?"},"content":{"rendered":"
\n
\n

You can map multiple form fields to the description area of your Zendesk tickets created through form submissions.<\/p>\n

In the Integrations<\/b> section of your online form within the form builder<\/a>, go to the Zendesk<\/a> app, and hit Customize<\/b> to open the customization lightbox.<\/p>\n

Next, click on the text area from Description<\/b> and use the dropdown displayed below to add the form fields you want. Select the field and click on Add<\/b> to include the input of the field in the description area.<\/p>\n

\"123FormBuilder
\nRepeat the steps each time you want to include another field from your online form. Exit the customization lightbox through the Save<\/b> button.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

You can map multiple form fields to the description area of your Zendesk tickets created through form submissions. In the Integrations section of your online form within the form builder, go to the Zendesk app, and hit Customize to open the customization lightbox. Next, click on the text area from Description and use the dropdown […]<\/p>\n","protected":false},"author":14,"featured_media":-1,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[83],"tags":[],"class_list":["post-14317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-applications"],"yoast_head":"\nMapping fields to Zendesk description area |123FormBuilder<\/title>\n<meta name=\"description\" content=\"Read our documentation on how to include several form fields in the description area of your ticket in Zendesk upon form submission.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/how-to-map-multiple-form-fields-to-description-area-in-zendesk\/\" \/>\n<meta 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