<\/span><\/p>\n\n\n\n
Use the 123FormBuilder – Desk.com integration to receive tickets directly through form submissions. It’s easy to set up and you do not need to do anything else besides following the steps below:<\/p>\n
1. In My Forms<\/b> select the web form that you want to integrate with your Desk.com account.<\/p>\n
2. Go to Applications<\/b>.<\/p>\n
![\"Applications\"](\"https:\/\/staticresources123.s3-us-west-2.amazonaws.com\/docs\/applicationsicon.png\")
<\/p>\n
3. Browse the applications list for the Desk.com app.<\/p>\n
![\"integrate](\"https:\/\/staticresources123.s3-us-west-2.amazonaws.com\/docs\/Desklistapp.jpg\")
<\/p>\n
4. Hover over the Desk.com logo and hit Add<\/b>.<\/p>\n
5. The Desk.com app will appear under the Installed Applications tab, as seen here:<\/p>\n
![\"desk.com](\"https:\/\/staticresources123.s3-us-west-2.amazonaws.com\/docs\/deskInstalledApp.jpg\")
<\/p>\n
6. Enable the Custom Domain<\/b> option if your domain doesn’t contain the Desk.com brand name, or leave the option in its default state.<\/p>\n
![\"desk.com](\"https:\/\/staticresources123.s3-us-west-2.amazonaws.com\/docs\/deskcustomdomain.jpg\")
<\/p>\n
7. Next, type in the name of your domain in the text box and hit the Connect<\/b> button.<\/p>\n
8. You’ll be redirected to enter the credentials of your Desk.com account if you’re not already logged in Desk.com.<\/p>\n
9. You’ll need to grant access to 123FormBuilder, more specifically – your form, to send submissions to your Desk.com account.<\/p>\n
![\"connect](\"https:\/\/staticresources123.s3-us-west-2.amazonaws.com\/docs\/deskauthorize.jpg\")
<\/p>\n
10. You are now redirected back to 123FormBuilder where you must map fields and adjust other settings in the customization lightbox.<\/p>\n
![\"123formbuilder](\"https:\/\/staticresources123.s3-us-west-2.amazonaws.com\/docs\/desk_customize.jpg\")
<\/p>\n
Note<\/b>: Mandatory fields are email<\/b> and message<\/b>.<\/p>\n
Associate your default and custom fields from Desk.com from the left with your form fields on the right.<\/p>\n
11. Fill in the Error Handling<\/b> box with your email address to get notified if a bad connection occurred with one of your tickets. By default, it’s set with the email address of your 123FormBuilder account, but you can change it at any time.<\/p>\n
12. Press Save<\/b> to complete integration.<\/p>\n
Now you can receive tickets in your Desk.com account from the submissions that are sent from your online form.<\/p>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"
This integration has been deprecated. Use the 123FormBuilder – Desk.com integration to receive tickets directly through form submissions. It’s easy to set up and you do not need to do anything else besides following the steps below: 1. In My Forms select the web form that you want to integrate with your Desk.com account. 2. […]<\/p>\n","protected":false},"author":14,"featured_media":-1,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[83],"tags":[],"class_list":["post-25085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-applications"],"yoast_head":"\n