{"id":43063,"date":"2022-03-08T08:24:20","date_gmt":"2022-03-08T08:24:20","guid":{"rendered":"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/?p=43063"},"modified":"2022-09-20T07:54:55","modified_gmt":"2022-09-20T07:54:55","slug":"error-we-couldnt-load-the-form-controls-no-match-found","status":"publish","type":"post","link":"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/error-we-couldnt-load-the-form-controls-no-match-found\/","title":{"rendered":"Error: We couldn\u2019t load the form controls &#8211; No match found"},"content":{"rendered":"\n<p>After installing the 123FormBuilder app and assigning the license, Salesforce users need to find our app in&nbsp;App Launcher&nbsp;and access the app in order to authorize it.<\/p>\n\n\n\n<p>Some users may encounter the following error when trying to access the app: &#8220;We couldn\u2019t load the form controls&#8221;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-when-does-this-error-occur\">When does this error occur?&nbsp;<\/h2>\n\n\n\n<p>This error message appears when you are accessing Salesforce integration \u2192 Object Mapping section:&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_04.png\"><img loading=\"lazy\" decoding=\"async\" width=\"903\" height=\"691\" src=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_04.png\" alt=\"\" class=\"wp-image-43065\" srcset=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_04.png 903w, https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_04-300x230.png 300w, https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_04-768x588.png 768w\" sizes=\"auto, (max-width: 903px) 100vw, 903px\" \/><\/a><\/figure>\n\n\n\n<p>Also, when attempting to add a Primary Object in the dropdown menu &#8211; where your Salesforce objects should be displayed &#8211; the <strong>No match found<\/strong> message is displayed:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_29.png\"><img loading=\"lazy\" decoding=\"async\" width=\"882\" height=\"338\" src=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_29.png\" alt=\"\" class=\"wp-image-43070\" srcset=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_29.png 882w, https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_29-300x115.png 300w, https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_29-768x294.png 768w\" sizes=\"auto, (max-width: 882px) 100vw, 882px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Why does this error show up?<\/h2>\n\n\n\n<p>API access is required for 123FormBuilder to pull data from your Salesforce ORG and list the objects. When a Salesforce user profile doesn\u2019t have this permission called <strong>API Enabled<\/strong>  you\u2019ll receive those error messages.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to solve this &#8211;  Enable the API permission for the Salesforce user.&nbsp; <\/h2>\n\n\n\n<p>Follow these steps to enable the API permission:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Go to Salesforce <strong>Setup &#8211; Users &#8211; Profiles&nbsp;<\/strong><\/li><li>Select your User Profile name&nbsp;<\/li><li>Below the System category click on <strong>System Permissions<\/strong>&nbsp;<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_48.png\"><img loading=\"lazy\" decoding=\"async\" width=\"907\" height=\"475\" src=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_48.png\" alt=\"\" class=\"wp-image-43068\" srcset=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_48.png 907w, https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_48-300x157.png 300w, https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_48-768x402.png 768w\" sizes=\"auto, (max-width: 907px) 100vw, 907px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on Edit. Tick the <strong>API Enabled<\/strong> permission.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_02.png\"><img loading=\"lazy\" decoding=\"async\" width=\"904\" height=\"669\" src=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_02.png\" alt=\"\" class=\"wp-image-43069\" srcset=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_02.png 904w, https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_02-300x222.png 300w, https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_02-768x568.png 768w\" sizes=\"auto, (max-width: 904px) 100vw, 904px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Looking for more information on our integration with Salesforce?<\/p>\n\n\n\n<p><a href=\"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/category\/123formbuilder-appexchange\/\">Check related articles<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>After installing the 123FormBuilder app and assigning the license, Salesforce users need to find our app in&nbsp;App Launcher&nbsp;and access the app in order to authorize it. Some users may encounter the following error when trying to access the app: &#8220;We couldn\u2019t load the form controls&#8221; When does this error occur?&nbsp; This error message appears when [&hellip;]<\/p>\n","protected":false},"author":67,"featured_media":-1,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[134],"tags":[145],"class_list":["post-43063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-123formbuilder-appexchange","tag-salesforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>We couldn\u2019t load the form controls Error | 123FormBuilder<\/title>\n<meta name=\"description\" content=\"API access is required to pull data from your Salesforce ORG and list the objects. To avoid this error Salesforce users need API permissions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/error-we-couldnt-load-the-form-controls-no-match-found\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Error: We couldn\u2019t load the form controls - No match found\" \/>\n<meta property=\"og:description\" content=\"API access is required to pull data from your Salesforce ORG and list the objects. To avoid this error Salesforce users need API permissions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/123formbuilder.polarbuildingcleaning.net\/docs\/error-we-couldnt-load-the-form-controls-no-match-found\/\" \/>\n<meta property=\"og:site_name\" content=\"123FormBuilder Knowledge Base\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-08T08:24:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-20T07:54:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn.marketing123.123formbuilder.com\/wp-content\/uploads\/sites\/3\/2022\/03\/2022-03-08_04.png\" \/>\n<meta name=\"author\" content=\"Alexandra Cufteac\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alexandra Cufteac\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"We couldn\u2019t load the form controls Error | 123FormBuilder","description":"API access is required to pull data from your Salesforce ORG and list the objects. 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